Returns/Exchanges

For online purchases, GL will accept merchandise in its original condition for a full refund/exchange when accompanied by the original sales slip. We will not accept merchandise that has been worn, used, altered or damaged. Returns/Exchanges will be processed within 5-7 business days of receipt. Refunds may only be issued in the same form as was utilized for payment. Full-priced merchandise must be returned/exchanged within 30 days from date of delivery; however, sale merchandise must be returned/exchanged within 10 days of delivery. Online orders may be returned/exchanged in any of our US GL boutiques. However, online purchases may not be returned/exchanged at GL outlet stores, department stores or other wholesale distributors. Please note that shipping costs will not be subject to refund and that a different return policy may be applicable for in-store purchases.

Easy-to-follow instructions for returning/exchanging merchandise are included with each shipment. Every effort will be made to ensure a prompt refund or exchange and an email notification will be sent once the return/exchange has been processed.

We recommend shipping returned merchandise via UPS or insured parcel post for tracking purposes and that a customer request adequate insurance to cover the purchase price of the shipment. GL will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.

Certain items are shipped with a return/exchange tag attached.
Returns and exchanges on these specific items will only be honored if the label remains intact and the return instructions above are followed.

We reserve the right to refuse return of any merchandise that does not meet the above return requirements in GL’s sole discretion.

The exchange of an item purchased on GL.com, involves an easy two step process. First, please begin by making an online selection to identify and to purchase the replacement item. Second, return the original item by following the steps outlined in the previous section. Please note that the returned item must be received by GL in original condition and that new orders are subject to GL having available merchandise on-hand. Shipping charges for any returned item(s) are the client’s responsibility. Please contact GL at assistance@US-onlineshopping.GL.com to ensure that you do not incur an additional shipping fee on the replacement item. Your exchange item(s) will be sent to you via UPS ground at no additional cost.